Refund Policy
At Hall of Chains, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may request a refund within 30 days of receiving your order.
Eligibility:
- Items must be returned in their original condition, unused and in the original packaging.
- Proof of purchase (order number or receipt) is required.
- Valid reasons for requesting a refund (Our team will discuss your r eason and decide if you're elegible for a refund)
How to Request a Refund:
- Contact our customer service team at support@hallofchains.com to initiate the process.
- Once approved, return the item to the provided address.
Refund Process:
- After we receive and inspect the item, we will process your refund within 5-7 business days.
- Refunds will be credited to the original payment method.
Please note that shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Exclusions:
- Custom or personalized items may not be eligible for a refund unless they are defective.
For any questions, feel free to contact us!